Technology Companies – Internal IT/HR Ticketing Workflow
Employees describe what they need. Uptaik asks the right follow-ups, sets priority, and creates a ticket in your service desk with every field filled in.
Employee Request
Employee submits a need (hardware, software access, HR letter, account change) via portal or chat.
“Need a new laptop for data analysis.”
Adaptive Survey
Asks only what’s required: device type/brand, RAM/SSD, must-have software, accessories, and due date.
AI: “Any brand preference? Which software must be preinstalled?”
Priority & Routing
If the user marks ‘urgent,’ the platform applies a ‘priority replacement’ tag and routes to the right queue/SLA.
Priority: High → Routed to ‘IT-Asset Fulfillment’ with SLA 24h.
Completion Logic
If an employee clearly described their issue in two sentences, Uptaik doesn't force them through 20 questions. It fills what it can, confirms the rest, and moves on.
All mandatory specs captured → intake ends and confirms summary.
Ticket Creation
Generates a standardized ticket with fields mapped to ServiceNow/Zendesk/Jira, including requester, approvals, and dependencies.
Ticket: ‘Laptop Replacement – 32GB/1TB, Python + Tableau’ with approval request sent to manager.
Status & Handoff
The employee sees where their request stands. IT sees what was asked, why, and when it's due. No one Slacks anyone to ask 'any update?'
Status: ‘In Procurement’ → ETA: Tomorrow 3pm → Pickup desk: 4th floor.
Key Benefits
Transform your workflow with these powerful advantages
IT stops replying 'can you provide more detail?' to every other ticket
Tickets reach the right team in minutes, not days
Every ticket lands in ServiceNow or Jira with the right fields filled
Employees stop asking 'any update on my ticket?'