Incident Response Workflow
When something breaks, the last thing you need is a 15-field form. Uptaik captures severity, impact, and timeline in a quick conversation and routes it to the right team.
Incident Reported
Incidents enter via portal, chatbot (/incident), email-to-intake, or monitoring webhooks. The platform normalizes payloads (OpenTelemetry-compatible), extracts signals (service, region, error rate), and auto-tags metadata.
Alert from Datadog: 'Checkout error rate > 15% (us-east-1)' → Auto-tags: {service:'payments', region:'us-east-1', signal:'5xx-spike', source:'monitoring'}
Severity Assessment
AI scores severity using impact heuristics (users affected, ARR at risk, SLO breaches, compliance scope) plus historical patterns. If human-reported, the Adaptive Question Engine asks only the minimum clarifiers to finalize Sev.
Severity: Critical (Sev1) | Users: 12,400 active sessions | SLO: 4xx/5xx breach | Revenue Impact: High → Auto-locks change window and enables status page draft.
Intelligent Routing
Routes to the right on-call via ownership graph (service ↔ team map) and escalation policy. Creates a war room in Slack/Teams, invites responders, and pins runbooks. If MTTA exceeds threshold, auto-escalates.
Assigned: Platform + Payments squads | PagerDuty page sent | Slack channel #inc-sev1-payments created with @oncall, @incident-commander, @sre.
Context Gathering
Aggregates logs/metrics/traces, recent deploys (GitHub/ArgoCD), feature flag changes (LaunchDarkly), and infra events. Semantic search surfaces similar past incidents and the most relevant runbook steps.
Context pack: last 3 deploys (sha:ab12.., cd34..), error logs with correlation IDs, flag toggles (checkout_v2=enabled 10:14 UTC). Similar incident: 'SEV1-2024-11-03 payments 5xx spike' with rollback playbook.
Resolution Execution & Tracking
One-click actions: canary pause, feature-flag rollback, deploy rollback, or traffic shift. The platform timestamps all actions, posts live updates to Slack/Teams, updates Jira/ServiceNow ticket fields, and (if enabled) pushes status page notes. SLA timers track MTTA/MTTR automatically.
Action: Rolled back to release 2.18.3 and disabled 'checkout_v2'. Status: Mitigated | ETA full recovery: 30 min | Customers notified on status page.
Post-Incident Review
Generates a structured PIR doc: timeline, root-cause narrative (5 Whys + Fishbone), customer impact, SLO/SLA deltas, and action items. Assigns owners/due dates in Jira/Linear and creates follow-up tests/alerts.
Root cause: config mismatch in payments gateway client. Actions: add schema validation in CI, expand canary scope, create synthetic 'auth+capture' check. Due: 14 days; auto-reminders until completed.
Key Benefits
Transform your workflow with these powerful advantages
Severity is scored and the right team is paged in seconds, not minutes
Responders see logs, recent deploys, and flag changes before they even ask
Every action is timestamped. The audit trail writes itself.
Post-mortems come with a draft timeline, root-cause prompts, and assigned follow-ups