Healthcare – Patient Experience Survey Workflow
Capture timely, nuanced patient feedback after visits with adaptive questions, fatigue-aware completion, and auto-routing of insights to Quality Improvement.
Trigger & Delivery
After discharge or a clinic visit, the platform sends a secure, one-tap survey link via SMS/email/portal. Links are visit-scoped and expire per policy.
Patient receives a text: “How was your visit at North Clinic today? Tap to share quick feedback.”
Adaptive Questions
The AI engine tailors follow-ups based on sentiment and prior answers, focusing only on relevant dimensions (access, wait time, provider communication, facility).
Patient: “The wait was long.” → AI: “About how long did you wait before seeing your provider?”
Smart Skips & High Scores
If the patient rates the encounter 5/5 and indicates no issues, the system skips redundant sections, asking only for optional highlights.
Rating 5/5 → AI: “Great to hear! What was most helpful about your visit?” (then completes)
Fatigue Detection & Smart Completion
Monitors response length/latency to detect fatigue. Once coverage thresholds are met, the survey ends and confirms a concise summary.
AI: “Thanks! We captured your feedback on wait time and provider communication. Anything else to add?”
Insight Extraction & Routing
Extracts structured insights (e.g., ‘Wait time > 30 min’), tags service line/location, and routes issues to Quality Improvement with severity hints.
Flag created: ‘Wait Time Exceeded 30m’ → Routed to: Quality Improvement (Location: North Clinic, Tuesday PM block)
Reporting & Trends
Aggregates feedback into dashboards by provider, service, location, and time window; highlights outliers and trending issues.
Monthly report: ‘Provider communication 4.7/5; Wait times above threshold on Tuesdays 2–4pm; Action recommended: staffing review.’
Key Benefits
Transform your workflow with these powerful advantages
Higher completion rates with adaptive, shorter surveys
Nuanced feedback via targeted follow-ups
Automatic flags (e.g., wait time) routed to the right team
Less fatigue and faster insights for Quality Improvement